“How To” Strategies and Practical Tips For Leaders at ALL Levels

Introduction e’ve been asked on more than a few occasions what we feel is the secret to leadership survival and success in today’s challenging business world. And our answer is always the same: If you’ve been in management for any length of time, you’ve undoubtedly come    to realize that it’s a multi-faceted profession – a somewhat complex calling that includes the classic and academically-described duties of “planning, directing, controlling, etc.” … and much more. Like a coin, leadership has two sides. There’s the proactive side – the actions you initiate to positively affect people and their performance. And there’s the reactive side – the actions you take in response to unanticipated issues and situations. The key to these equally-important sides is ACTION. And the way we see it, in order to act properly and effectively in these fast-paced times, your man- agement “toolbox” needs to be filled with solid nuts and bolts techniques. That’s precisely what this handbook is all about! In the pages that follow, you’ll find practical, easy-to-follow “how to’s” to help   you hone your skills and meet many of your most challenging leadership respon- sibilities. From motivating employees, communicating more effectively, and handling employee performance problems – to maximizing your time, hiring the best and brightest people, and molding an ethical and high-performing organi- zation – we’ve attempted to demystify the process of leadership by providing the guidance you need to survive and, more importantly, succeed. USE and APPLY the information in this handbook, and you’ll not only improve your overall effectiveness, but you’ll also build a reputation (and a legacy) as a top- notch leader. Fewer long-winded theories and philosophies – more proven strategies and techniques! ____ 3 W

____ 4 Contents How To … … 5 How To … … 9 How To … … 13 How To … … 17 How To … … 21 How To … … 25 How To … … 29 How To … … 33 How To … … 37 How To … … 41 Closing Thoughts … 45 Get Your Employees Fired-Up To Achieve Build A Reputation As An Effective Communicator Hire And Promote Right, So You Can Manage With Ease Listen Your Way To Improved Trust And Understanding Make The Most Of Your Time – And Your Meetings Eliminate The Nightmares Of Employee Performance Problems Lead For “Dynamite” Customer Service Recognize Your Way To Better Results Coach Your Way To A High-Performance Culture Use Ethics And Values To Ensure Success