We could never learn to be brave and patient if there were only joy in the world.
– Helen Keller
Today’s quote comes to you from Welcome The Rain:
Choosing to See Beyond Life’s Storms
Today’s Topic: Conflict: What Leaders Can Do
Certainly, when it comes to interpersonal conflicts, employees have the primary responsibility for resolving issues that develop with coworkers. But leaders play an important role as well.
First and foremost, every leader must encourage cooperation and open communication within his or her work group. Doing so will help to reduce the number of conflicts that otherwise might occur and increase the overall effectiveness of the team. If you’re a leader you may be thinking: “That’s great. But how do I do it?” Here are a few ideas that should help:
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Today’s lesson is from What To Do When Conflict Happens: Every Employee’s Guide to Resolving Workplace Problems
By Eric Harvey and Steve Ventura |
To Your Success,
Eric Harvey
Founder and President, WalkTheTalk.com
212° Choices
OUR CHARACTER IS SHOWN BY…
The jokes we CHOOSE to share…and not to share.
The derogatory terms we CHOOSE to use…and refuse to use.
The promises we CHOOSE to break…and the ones we keep.
The rumors we CHOOSE to spread…and those we ignore.
The resources we CHOOSE to waste…and those we use wisely.
The lies we CHOOSE to tell…and not to tell.
The responsibilities we CHOOSE to accept…and those we shirk.
The courtesies we CHOOSE to extend…and fail to extend.
The efforts we CHOOSE to put forth…and not put forth.
The quality we CHOOSE to provide…and the corners we cut.
The information we CHOOSE to share…and that which we hoard.
The listening we CHOOSE to do and not do.
The respect we CHOOSE to give…and fail to give.
The helpful hands we CHOOSE to extend…and those we keep in our pockets.
Now, turn up the heat…212°
The first key to greatness is to be in reality what we appear to be.
– Socrates
Today’s quote comes to you from The Manager’s Communication Handbook:
A Practical Guide to Build Understanding, Support, and Acceptance
Whether we lead employees, children, customers, students, or teammates, each of us is a leader to someone. Today, we are proud to present our newest book and inspirational movie – Leadership Lessons: Powerful Quotes & Inspiring Messages…for everyone. The message reminds us that our someone is counting on us for leadership!
Please pass this along to family, friends, and coworkers.
To Your Success,
Eric Harvey
Founder and President, WalkTheTalk.com
Starting right now, work on adopting the mind set that you’re a huge stake holder in the success of your organization.
Fact is, you really are one.
– Steve Ventura
Today’s quote comes to you from Start RIGHT, Stay RIGHT:
Every Employee’s Straight-Talk Guide to Job Success
Being a good listener takes a tremendous amount of discipline and determination. There are several common listening challenges you should be aware of in order to improve your listening ability.
Roadblocks to Effective Listening
Lack of Discipline – You have a hard time staying focused on what your client is saying. Instead, your mind wanders and you begin planning what you’ll say next while your client is talking.
Uncontrolled Passion – You are so eager and excited about your product, you interrupt before your customer can finish his or her statement.
Ego – You want to let your customer know you are smart and good at what you do. So, you do most of the talking – including telling the person what he or she needs.
Impatience – You simply do not want to wait to let your customer speak. In fact, the only thing you are actually listening for is the next opportunity to get a word in.
Assumptions – You assume you already know what your client is about to say, so you interrupt and finish his or her sentences.
And worst of all…
Unconscious Habits – You are so accustomed to monopolizing conversations that it has become as natural as breathing. You are completely unaware of how you come across.
Today’s message comes from
Selling It Right!:
Getting Results With Integrity
While bias-free communication takes ongoing effort, it will help you build a foundation of trust with your listeners.
– Leslie C. Aguilar
Today’s quote comes to you from Ouch! That Stereotype Hurts:
Communicating Respectfully in a Diverse World
The best leader is the one who
has the sense to surround
himself with winning people.
– Unknown
Today’s quote comes to you from The Manager’s Coaching Handbook:
A Practical Guide to Improving Employee Performance
Today’s Topic: Focus on the Facts When Dealing With Performance Problems
The most important part of defining (and understanding) a performance problem is separating the facts from your judgments and opinions. Facts are observable – the things you know for sure because they are seen or heard. Judgments, on the other hand, represent opinions and conclusions. They are relative and subjective. They attack a person rather than the problem – increasing the odds that the employee will respond defensively. And that gets in the way of effective problem solving.
But what if my judgment is correct and accurate? you may ask. Well, that really doesn’t matter! Opinions are debatable (“I don’t do that a lot”…“There’s nothing wrong with my attitude”), but it’s hard to dispute facts. So don’t get hung up with judgments and generalities. If you have the facts, stick to them. If you don’t have the facts, GET THEM…before you talk! That way, you and the employee can spend your time working on solutions rather than debating the existence of problems. And that’s one less headache for you!
Today’s lesson is from Positive Discipline:
How to Resolve Tough Performance Problems Quickly…and Permanently
To Your Success,
Eric Harvey
