Believe you me, having to smile and be jolly every day when you’re wearing the same thick, hot, red-wool suit (that itches like crazy) is no picnic. This is a job that will definitely strain your sanity and drain your ego if you let it. Seems like everyone wants a piece of me. Yet many of the people I serve question my existence…or just plain don’t believe in me at all. And those who do believe often expect me to do the impossible – rarely caring about what I have to do, or go through (including chimneys), to meet their expectations. And they ALL have expectations.
There’s no doubt that my biggest challenges come from two roles that people rarely associate with this red-cheeked, bag-carrying sleigh driver: Santa the MANAGER and Santa the LEADER. I am, after all, running a business here. I’m a boss. I’ve got responsibilities – both to the gift-getters and the gift-makers. There are workers to lead, letters to read, orders to fill, processes to manage, stuff to buy, stuff to make, standards to maintain, new technologies to adopt, skills to develop, elf problems to solve, and reindeer droppings to scoop (although I delegate that one.) Trust me, I’ve got some big and not-always-easy-fitting boots to fill.
Like most managers, I have to deal with marketplace fluctuations (“Dear Santa, I thought I wanted that, but now I want this.”). And I’ve seen more than my share of budget cuts, staff reductions, employees who are either unwilling or unable to adjust to change, technology advancements, increasing demands for higher quality and better service, fluctuations in the economy, competing priorities, ever-growing performance expectations (for all of us), and a whole lot more. Whew!
No, it’s not easy being Santa Claus. But in spite of that, I love what I do. People need me…they depend on me. We’re doing something important here. And knowing that gives me the energy to carry the sack, lead the pack, and keep coming back. By now, you may be wondering how I meet all of these many challenges and responsibilities…how I manage to bring everyone and everything together to complete our mission. Some people think I use magic. But really, there’s no magic about it.
So, if it’s not magic, what is my secret? Actually there are eight of them! And you can find all eight practical strategies for leading others and getting big things done all year long in my book called The Leadership Secrets of Santa Claus. A few of my elves helped me put together this book and I guarantee that if you read it and apply these “secrets,” you’ll find them more valuable than anything you might have written on your holiday wish list.

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The Leadership Secrets of Santa Claus: How To Get Big Things Done in Your Workshop All Year Long
By “Santa’s Helpers”: Eric Harvey, David Cottrell, and Al Lucia
The perfect tool to get all employess energized and committed to personal and professional success!
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