Communication Skills - Books, Videos and Training Programs

Walk Awhile In MY Shoes

The revolutionary handbook will help you break down we vs. they beliefs and behaviors that exist between "bosses" and "workers." It will enhance your culture by encouraging new levels of understanding, empathy, trust, and cooperation. With over one million copies in print, this is a must read for everyone in your organization!

Talk Ain't Cheap…It's Priceless
It’s a fact! Survey after survey has shown that effective communication is critical to business success. But far too many leaders fall short when it comes to this all-important skill. People aren’t talking. And organizations are losing employees, customers, and money every day. This handbook will help ensure that doesn’t happen to you.

Three-Dimensional Interviewing
Save your organization time and money by consistently selecting the right person for the job. With practical, step-by step instruction, this book reveals how to use a consistent, structured interview process to evaluate for three critical dimensions: capability, commitment and chemistry. Using this approach, interviewers gain a complete picture of a candidate’s potential and their "fit" with both the job requirements and the organization’s culture.

The WALK THE TALK Manager's Communication Tool Kit

6 high-impact handbooks designed to help leaders at all levels effectively communicate, motivate and build commitment with their employees.

Peer Today, Boss Tomorrow

Whether you’re a seasoned supervisor, newly promoted (and wondering "What do I do now?"), or preparing yourself for a future leadership position, this book is for you.

By applying the information found inside, you’ll reduce any fears or frustration you may be feeling, increase your personal effectiveness, gain greater respect from the people reporting to you, and enhance your overall career. Most importantly, you’ll prove to everyone (including yourself) that you ARE the kind of leader that others will want to follow.

This is the handbook you’ll want all your leaders reading and using today!

How To Work Together From a Distance

If you're one of the growing legions of virtual team members, this book is for you -- offering practical tools and techniques for working together effectively in our expanding virtual workplace.

This book addresses the three components of successful virtual teams: trust, communication, and performance. Includes checklists and reminders. A quick read full of valuable information.

Generations Working Together
With workers from four generations now active in the workforce, the potential for misunderstanding, frustration and conflict puts increasing pressure on productivity. This handbook will help employees and managers gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration.

175 Ways to Get More Done In Less Time

Want to get things done faster so you can accomplish more of your long-term goals? Okay. We'd all like that to happen. But the question we finally have to ask is "How can I do that - get more things done in less time?

Peer Today, Boss Tomorrow Video Training Program

Designed to help participants make a successful transition from “coworker” to “manager” or “supervisor,” the Peer Today, Boss Tomorrow Training Program presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they’re likely to encounter as they assume their new role.

Walk Awhile in MY Shoes UTrain Program

A comprehensive, cost-effective, and Do-It-Yourself Training program designed to teach the basic principles found in the best-selling book, Walk Awhile in MY Shoes.

Walk Awhile In MY Shoes - HEALTHCARE EDITION

A special edition of our most popular handbook (over 1 million in print) - designed specifically for the healthcare industry!

Use this one-of-a-kind book to bring everyone together as they focus on the shared goal of providing high quality patient care. It's a "must read" for everyone who works in healthcare or a related industry!

The Ant and the Elephant (hardcover)

A different kind of book for a different kind of leader!
A great story that teaches that we must lead ourselves before we can expect to be an effective leader of others.

Who Are "They" Anyway? Video Training Program
This entertaining and enlightening video, “Who Are ‘They’ Anyway?” and the accompanying Facilitator’s Guide are designed to help you and your organization make the shift from looking for “them” to blame to realizing that there IS no “them” and beginning to accept personal accountability.

7 Moments...That Define Excellent Leaders
The difference between average and excellent can be found in moments... literally. Seize the moment to read and apply, and you will be one step closer to leadership excellence!

Generations: M.E.E.T. for Respect in the Workplace Video-Based Training Package
With workers from four generations now active in the workplace, the potential for misunderstanding, frustration and conflict puts increasing pressure on productivity. To turn that challenge into a competitive advantage, this program applies the M.E.E.T. approach to the complexities of effectively working in and managing a multigenerational workforce. Employees and managers gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration.

What To Do When CONFLICT HAPPENS Group Training Package
Enourage your people to take "ownership" of their own problems with this powerful new video training program! This training program will give you and your employees solid skills for resolving workplace conflict.

I Quit, But I Forgot To Tell You
I Quit, But Forgot to Tell You can transform your management team and the way they motivate their team members. Loaded with ideas and recommendations, this book will enable your management staff achieve the goals of your organization…and more! It can make a difference in employee morale, motivation and your bottom line!