Frequently Asked Questions

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Frequently Asked Questions

Frequently Asked Questions

ORDERING QUESTIONS

How Can I Place An Order?

Via our convenient and secure website at www.walkthetalk.com
Call Customer Service at 888-822-9255
Fax a Purchase Order to: 972-899-9291.
All Purchase orders must contain an email address for receipt of the invoice.

What Methods of Payment Are Accepted?

Mastercard
Visa
American Express
Purchase Orders. Fax to 972-899-9291.
All Purchase orders must contain an email address for receipt of the invoice.
Checks. These orders must be placed by calling Customer Service at 888-822-9255.
Orders paid for by check will not ship until the check has been received by The Walk The Talk Company.

How Do I Get A Receipt For My Order?

Within 24 hours of placing your order a receipt will be emailed to the email address on your online account
or to the one given to Customer Service when placing a phone order.
If you have created an account on www.walkthetalk.com, you may click on My Account/My Orders to print an invoice.
If you have not created an account on www.walkthetalk.com, please contact Customer Service at 888-822-9255.

PRODUCT QUESTIONS

How Can I Use Your Products?

There are many ways to use these powerful resources

Do You Offer Quantity Discounts?

Quantity Discounts are offered on most Walk The Talk products. On our website you may click on any product to see a Quantity Discount Schedule. These quantities are automatically calculated at checkout for online orders and by a Customer Service Representative for telephone orders.

How Do I Download Items From A Deluxe DVD?

If the movie is already playing get out of it completely.
Go to My Computer.
The D: Drive will say the name of the movie – right click on this.
Click “open” and it will pull up the Resources folder that contains all products on the DVD.

NEWSLETTER QUESTIONS

How Do I Sign-Up For the Walk The Talk Newsletters?

Subscribe here

How Do I UnSubscribe from the Walk The Talk Newsletters?

Unsubscribe from our newsletters here

GREENHOUSE BOOKSTORE QUESTIONS

What is an E-BOOK?

An electronic book (also e-book, ebook, digital book) is a book-length publication in digital form, consisting of text, images, or both, and produced on, published through, and readable on computers or other electronic devices such as a Kindle, Nook, iPad, iPod, Blackberry, Sony Reader, etc.

How Do I transfer e-books to my handheld device?

Most e-books are transferred to handheld devices including Palm, Pocket PC, iPhone and iPod Touch, by “synchronizing” the device with your computer. If you are not familiar with synchronizing your device, you should consult the instructions for your specific device.

What types of e-book formats are available?

E-book titles can be available in several formats, each with special software required for reading. Currently, these are the most popular formats being supported on this website:

Adobe PDF (.pdf) and epub (.epub)
Microsoft Reader format (.lit)
Palm eReader format (.pdb)

The reader software you have installed on your computer or reading device will determine which e-book format you should purchase.

Are the Greenhouse Books able to be downloaded onto my Kindle?

No, but most of our Greenhouse books are available at Amazon.com so you can enjoy on your Kindle.

Can I print Greenhouse e-books?

No, Greenhouse e-books are for viewing only on your authorized device. The print feature is disabled on all Greenhouse downloadable publications. If you would like a printed copy, please purchase a hard copy of the publication.

What is DRM?

DRM stands for Digital Rights Management. A publisher or author of an e-book, not the retailer, determines the level of restrictions to be applied to each e-book, including how many times the e-book can be downloaded for single purchase, and the number of devices to which the e-book can be transferred.

If an e-book is encrypted, or copy-protected, the e-book can only be read on authorized computers or handheld devices by authorized users. On the other hand, if an e-book is unencrypted, or not copy-protected, the e-book can be transferred to personal computers or reading devices an unlimited number of times for personal use.

What is 1% For The Planet?

1% for the Planet is a growing global movement of 1387 companies that donate 1% of their sales to a network of 2,399 environmental organizations worldwide. WalkTheTalk.com is donating a percentage of Greenhouse Bookstore sales to this cause. If you would like to learn more, visit their website at: http://www.onepercentfortheplanet.org