Customer Service

Build That "Extra Degree" of Service Excellence.  A must read for any business that desires a workplace full of passion, respect for each other, kindness and fun! When your employees adopt the 212º Service philosophy and make it part of your company culture, the results are astounding! A must read for every leader!

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Learn HOW to WOW Your Customers! How can you keep ahead of your competition? The secret is in "wowing your customers." It's all about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you.

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The Secret of Great Relationships.  Simply put, The100/0 Principle is a book that can benefit anyone. It can make your marriage better and greatly improve your relationships with family members, friends, co-workers...even your boss.

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Turn mediocrity into greatness! This book is a result of Steve Siebold's 20 year journey of studying peak performers and discovering the link that makes them champions.

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Includes FREE movie DVD.
An unforgettable true story about a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving the
customers more than they expect.This is a book that any company can use to reshape their culture around serving the customer. Learn More

Powerful Lessons from the "Dean" of Personal Development! FREE The Strangest Secret movie DVD and audio CD with gift book purchase. Earl Nightingale's classic, The Strangest Secret, earned the 1st Gold Record for the spoken word, with sales exceeding one million copies. Nightingale, known as the 'dean of personal development," reveals how he discovered and lived the secret to success.

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FREE Richest Man in Town movie DVD with gift book purchase.
The Richest Man in Town is a true story that captures the important things in life in an unforgettable way. It is beautifully written and will make you laugh, make you cry, but most importantly, will make you reflect on what life is about. Learn More

Create and Sustain a Positive Service Culture. If your organizations goal is to create a lasting service culture...youre going to love this book! It is filled with unforgettable true stories about individuals and companies who have wowed their customers and turned them into raving fans!

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Build Commitment, Excellence and Mental Toughness. FREE What It Takes To Be Number One movie DVD and audio CD with gift book purchase. Lombardi! Perhaps no single word in the English language communicates such strong visions of Excellence, Discipline, Commitment and, of course, Winning. Even after his passing in 1970, his famous speech, What it Takes to Be #1, has continued to inspire and motivate countless numbers of people. The Lombardi Philosophy transcends football. His powerful words capture the fundamentals of success in any sport, any business or in any life.

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