Sales & Customer Service

Build That "Extra Degree" of Service Excellence.  A must read for any business that desires a workplace full of passion, respect for each other, kindness and fun! When your employees adopt the 212º Service philosophy and make it part of your company culture, the results are astounding! A must read for every leader!

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Ensure Customers Come Back Again and Again!  180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity.

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Whether you’re a seasoned professional with years of customer service experience or someone just starting in that field, no matter if this is your ideal job or just one stop on a larger career journey, you need to be successful. You need to ...Serve Right. This book will show you how! Learn More

Whether you’re a seasoned professional with years of customer service experience or someone just starting in that field, no matter if this is your ideal job or just one stop on a larger career journey, you need to be successful. You need to ...Serve Right.
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At Your Service is a one of a kind book jam-packed with tips to take your customer service to the next level. Consider this your passport to customer service success!
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Create and Sustain a Positive Service Culture. If your organizations goal is to create a lasting service culture...youre going to love this book! It is filled with unforgettable true stories about individuals and companies who have wowed their customers and turned them into raving fans!

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3 best-selling Walk The Talk books designed to help you and your team deliver "best-in-class" customer service.
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Keep your Customers Coming Back! Ever ask the question: "How many customers do we lose every year?" Chances are you haven't. Most businesses are so busy trying to get new customers in the front door that they pay far too little attention to the ones that are walking out the back!

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You want to succeed and feel good about what you do, and your organization is counting on you "to deliver." As a result, there may be times when you find yourself torn between what seem to be two contradictory goals: selling as much as possible versus doing the right thing.
Sound familiar? If so, Selling It Right is the book for you!
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