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Sales and Special Offers Center

The Product Sales and Special Offers Center is designed to appeal to our sales savvy customers and friends and features high impact resources at significant savings. 

 

 

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  1. 180 Ways To Walk The Customer Service Talk 180 Ways To Walk The Customer Service Talk

    $10.95

    Proven techniques to attract and retain dedicated customers. 180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity.

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  2. 9 1/2 Principles of Innovative Service 9 1/2 Principles of Innovative Service

    $15.95

    Cause your customers to swoon, smile, and sing your praises.  It's not enough to wow your customers, winning service providers awe their customers. In Nine ½ Principles, author Chip Bell provides an engaging instruction manual and inspirational guide to making service an exceptional experience for your customers.

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  3. The How of Wow The How of Wow

    $15.95

    Learn HOW to WOW your customers! How can you keep ahead of your competition? The secret is in "wowing your customers." It's all about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you.

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  4. 212º Service 212º Service

    $15.95

    10 rules to create and maintain “Best in class” customer service. 

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  5. The Simple Truths of Service The Simple Truths of Service

    $15.95

    Give Customers More Than They Expect! An unforgettable true story about a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect.This is a book that any company can use to reshape their culture around serving the customer.

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  6. Customer Love Customer Love

    $15.95

    Create and Sustain a Positive Service Culture.  A must-read for your team. This book will get the creative juices flowing and inspire you and your team to create a service culture that will have you writing your own “Customer Love” stories.

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  7. Serve Right Serve Right

    $12.95

    Take care of the people who keep your business IN business. Whether you’re a seasoned professional with years of customer service experience or someone just starting in that field, no matter if this is your ideal job or just one stop on a larger career journey, you need to be successful. You need to ...Serve Right. This book will show you how!

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  8. Ouch!  That Stereotype Hurts Ouch! That Stereotype Hurts

    Regular Price: $12.95

    Special Price: $10.00

    Be a more effective communicator in today’s diverse workplace! Regardless of your job title, you need to communicate with others to be successful. If you want to communicate respect through your message so that you can help build a workplace where all individuals feel included, this book is for you!

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  9. The Diversity and Inclusion Handbook The Diversity and Inclusion Handbook

    Regular Price: $10.95

    Special Price: $8.00

    Turn organizational DIFFERENCES into organizational ADVANTAGES. This powerful handbook by respected expert Sondra Thiederman will guide you through the three key dimensions of diversity and inclusion – each of which contributes to the ultimate goal of individual and organizational success.

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  10. Millennials vs. Boomers ... Boomers vs. Millennials Millennials vs. Boomers ... Boomers vs. Millennials

    Regular Price: $15.95

    Special Price: $12.00

    2 books in 1! Ensure that communication is bridged in a positive and empowering way for both groups.

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