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180 Ways To Walk The Customer Service Talk
This is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity.
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$9.95 |
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212° Deluxe DVD
212° is the definition of excellence. In the 212° Deluxe DVD, you’ll discover ways to achieve results beyond your wildest expectations. This 212° Deluxe DVD contains the new 212° inspirational movie, motivational screen saver, printable poster, and personal action worksheet. |
$19.95 |
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The WALK THE TALK Customer Service Tool Kit
The perfect tool to help everyone in your organization deliver
"Best-In-Class" customer service! |
$49.95 |
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Monday Morning Customer Service
Two things ultimately separate successful organizations from all others --
leadership and customer service. Monday Morning Customer Service takes you
on a journey of eight lessons that demonstrate how to take care of customers so
they keep coming back. |
$14.95 |
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Building Customer Loyalty: The 21 Essential Elements ... IN ACTION
Ever ask the question: "How many customers do we lose every year?" Chances are you haven't. Most businesses are so busy trying to get new customers in the
front door that they pay far too little attention to the ones that are walking
out the back! |
$9.95 |
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212° the extra degree
FREE 212° the extra degree movie DVD with gift book purchase.
212° The Extra Degree captures the essence of excellence in an unforgettable way...At 211° water is hot. At 212°, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. |
$15.95 |
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The Simple Truths of Service
Includes FREE movie DVD.
An unforgettable true story about a young man with Down Syndrome who
changes the culture of a grocery store by being creative and giving the
customers more than they expect. This is a book that
any company can use to reshape their culture around serving the customer. |
$19.95 |
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212° the extra degree Key Chain
The perfect way to reinforce your message of going "the extra degree" in all you do. |
$10.95 |
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212° the extra degree Mug
The perfect addition to your morning wake-up call. Start your day with the 212° attitude and 12 ounces of the beverage of your choice. |
$10.95 |
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Listen Up! Customer Service
Looking for ways to gain and maintain loyal customers? This book was written for you! Listen Up, Customer Service is a step-by-step guide to improving customer relations while, at the same time, increasing employee satisfaction. Sound too difficult to accomplish? Read on! |
$9.95 |
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Smile! Video Training Program
Customer service is one of the biggest challenges for customer-facing
companies today. Are you trying to figure out your frontline customer service
puzzle? SMILE! can help. |
$595.00 |
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Customer at the Crossroads
Customer at the Crossroads is a
simple story with a powerful message. It offers a humorous and entertaining way
to reinforce key customer service values. The moral of this simple, elegant
parable has the power to transform people and organizations. |
$9.95 |
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Selling It Right! Getting Results with Integrity
You want to succeed and feel good about what you do, and your organization is
counting on you "to deliver." As a result, there may be times when you find
yourself torn between what seem to be two contradictory goals: selling as much
as possible versus doing the right thing.
Sound familiar? If so, this book is for you! |
$12.95 |
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Influential Selling
Like a broken record, the questions that follow almost every sales meeting in
the world are the same, tired refrain: How can we generate more sales and
revenue, are we getting everything we need from marketing, how can our sales
professionals improve their 'hit rate', how can we win in today's competitive
market?
This book answers each of those questions. |
$14.95 |
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136 Effective Presentation Tips
Get the inside tips from two of the best presenters in the world. David
Cottrell and Tony Jeary have put together the best tips on how to accomplish
your objective during every presentation. |
$9.95 |
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The Simple Truths of Selling Set
This book and audio CD set truly captures what the essence of successful
selling is all about. Its simplicity and clarity is powerful, and it should be a
sales classic for many years to come. Todd is one of the nation's leading sales experts, and his recent book High
Trust Selling was on the Wall Street Journal's best-seller list. |
$19.95 $17.95 |
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The WALK THE TALK Sales Success Tool Kit
6 high-impact handbooks designed to motivate and help every sales person
achieve personal and professional success. |
$49.95 |
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180 Ways to Spread Contagious Enthusiasm
In this heartwarming handbook, best-selling author, Barbara Glanz gives you 180 morale-boosting ideas to help you bring more caring, communication, respect, and appreciation to the place where you work. |
$9.95 |
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The Simple Truths of Appreciation
FREE Simple Truths of Appreciation movie DVD with gift book purchase.
Barbara Glanz has created an instant classic that takes you on a journey through 10 key principles of appreciation. If your looking for a great gift to recognize someone special or to simply say "Thank You", then this is the perfect gift.
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$15.95 |
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Influential Selling Audio CD
Like a broken record, the questions that follow almost every sales meeting in
the world are the same, tired refrain: How can we generate more sales and
revenue, are we getting everything we need from marketing, how can our sales
professionals improve their 'hit rate', how can we win in today's competitive
market?
This book answers each of those questions. |
$19.95 |
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Sales Motivation
Sales Motivation is
beautifully designed and loaded with quotes and stories that are guaranteed to inspire, encourage and motivate when you need it most. Todd Duncan shares his favorite quotes and inspirational stories in this
book, a must for the 14 million people who sell for a living. |
$15.95 |
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Lessons in Loyalty
Lorraine Grubbs- West was a senior executive with Southwest for fifteen years
and shares the inside philosophies and tactics used by Southwest to continue
their success.
Southwest Airlines is a phenomenal success story. Lessons in Loyalty
takes you inside the company to discover what makes it so different … and
successful. |
$14.95 |
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Johnny The Bagger, A True Story of Customer Service Video Training Program
Johnny the Bagger: A True Story of Customer Service celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization. |
$995.00 |
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The Nature of Success Set
FREE Nature of Success movie DVD with gift book purchase.
This book can
help you set clearly defined goals, manage your attitude, embrace change, live
with gratitude, and make a difference whenever and wherever you can. A great
employee or customer gift. |
$15.95 |
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180 Ways to Walk The Customer Service Talk UTrain Program
A comprehensive, cost-effective, and Do-It-Yourself Training program designed to teach the basic principles found in the best-selling book, 180 Ways to Walk The Customer Service Talk. |
$79.95 |
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The Power of Attitude
FREE Power of Attitude movie DVD with gift book purchase.
It will help you
manage your energy levels, keep your soul alive, take new paths, reduce stress,
attack your fears, and hang on when the storms blow through. |
$15.95 |
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Orchestrating Attitude
The topic of attitude can be conceptual and confusing. In fact, as we go
through life we often hear phrases like: “keep your chin up", “look on the
bright side” or “you need a winning attitude”. Unfortunately, we seldom know how
convert these soft sayings into hard results. This book translates the incomprehensible into the actionable. |
$9.95 |
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Selling It Right UTrain Program
A comprehensive, cost-effective, and Do-It-Yourself Training program designed to teach the basic principles found in the best-selling book, Selling It Right. |
$79.95 |
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180 Ways To Walk The Customer Service Talk
Spanish Edition
This is the resource you'll want to read and distribute to every person in
your organization. Packed with powerful strategies and tips to cultivate
world-class customer service, this handbook promises to be the answer to getting
everyone "Walking The Customer Service Talk" and building a reputation of
service integrity. |
$4.98 |
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7 Moments...That Define Excellent Leaders
The difference between average and excellent can be found in moments... literally. Seize the moment to read and apply, and you will be one step closer to leadership excellence! |
$14.95 |
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What It Takes to Be Number One
FREE What It Takes To Be Number One movie DVD and audio CD with gift book purchase.
Lombardi! Perhaps no single word in the English language communicates such strong visions of Excellence, Discipline, Commitment and, of course, Winning. Even after his passing in 1970, his famous speech, What it Takes to Be #1, has continued to inspire and motivate countless numbers of people. The Lombardi Philosophy transcends football. His powerful words capture the fundamentals of success – in any sport, any business or in any life. |
$19.95 |
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