Includes FREE DVD!
An unforgettable true story about a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect.
Best-selling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization.
"Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book... and then some!"
— Mac Anderson, founder of Simple Truths and Successories
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