Customer service is one of the biggest challenges for customer-facing companies today. Are you trying to figure out your frontline customer service puzzle? SMILE! can help.
Meet Reggie Wilson, bus driver. Driving in traffic for 8+ hours a day is difficult. Dealing with an often difficult public is doubly difficult. But Reggie approaches his job with a different attitude. Rather than letting the job wear him down, Reggie makes a choice. Everyday, he chooses a positive attitude. Even on days when he doesn't feel like being positive, he treats his riders like they are guests on his bus. Guess what? They keep coming back. And the positivity comes back to him, too.
“No gloomy riders on Reggie Wilson’s Metro bus…”
The SMILE! Customer Service Training Package includes:
- The SMILE! video - 12 minutes VHS or DVD.
- Facilitator's Guide - 25 pages. Review the guide (pdf attached)
- SMILE! buttons - set of 10 buttons
