This video-based program gives people solid skills for resolving workplace conflict. By seeing the C.A.L.M. model in action, and practicing the techniques in a group setting, participants gain the confidence to address day-to-day conflicts as they arise.
Each step in the process is explored in detail:
Clarify the issue.
Address the problem.
Listen to the other side.
Manage your way to resolution.
Training Program Includes:
• VHS or DVD
• Leader's Guide
• PowerPoint Presentation on CD-ROM
• 10 Participant Workbooks
• 10 copies of the What To Do When Conflict Happens
