The 10 Golden Rules of Customer Service
The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. Through the story of a $6,000 Egg, Deb Duncan and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers. The teachable moments divulged throughout this 1-hour read transcend industry, position, and career level and encourage everyone to contribute to the customer experience and go above and beyond in order to get ahead. The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service.