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Orders placed today after 1:00 CST will be shipped the following business day. (M-F)
Orders placed today after 1:00 CST will be shipped the following business day. (M-F)

Improve Customer Service

Our books on customer service provide powerful strategies and tips to cultivate world-class customer service and can be used for a wide range of activities.

Use Walk The Talk's customer service books to: 

  • Build a culture that "wows" your customers
  • Boost inspiration for your team
  • Make a lasting impression on clients and customers
  • Discover how service principles apply to all aspects of life
  • Create an organization customers will rave about
  • Reinforce training to instill the importance of customer servic
    • $16.50
      $15.00

      The 10 Golden Rules of Customer Service

      Deb Duncan and Todd Duncan

      Now Available! The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. Throug...

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      $16.50
      $15.00
    • Serve Right: Every Employees Straight-Talk Guide To Customer Service Success
      $12.95

      Serve Right: Every Employees Straight-Talk Guide To Customer Service Success

      Steve Ventura

      hen you accepted employment with your organization, you took on a significant responsibility: taking care of the people who keep your business IN...

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      $12.95
    • 180 Ways To Walk The Customer Service Talk
      $10.95

      180 Ways To Walk The Customer Service Talk

      Eric Harvey and The Walk The Talk Team

      180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with pow...

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      $10.95
    • $15.95
      $13.95

      212º Service - The 10 Rules for Creating a Service Culture

      Sam Parker

       212º Service is a motivational 1-hour read written by expert author, Mac Anderson, who shows you how to change your customer experience and creat...

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      $15.95
      $13.95
    • $15.95

      9 1/2 Principles of Innovative Service

      Chip Bell

      It's not enough to wow your customers, winning service providers awe their customers. The 9 ½ Principles of Innovative Service provides an engaging...

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      $15.95
    • $16.95
      $14.95

      The Leadership Secrets of Santa Claus Book - Eric Harvey

      Steve Ventura

      How to get big things done in your workshop ... ALL year long. This captivating, 1-hour read, written by Eric Harvey, is your number one resource ...

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      $16.95
      $14.95
    • $16.99
      $15.99

      The Leadership Secrets of Santa Claus Workbook

      Steve Ventura

      *Save when you order for your team.Henry Ford, Warren Buffet, Andrew Carnegie…Santa Claus? If great leadership requires addressing changing demand...

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      $16.99
      $15.99
    • $15.90

      The 100/0 Principle

      Al Ritter

      Brian Tracy said..."Eighty percent of life's satisfaction comes from meaningful relationships." Think about it...when you look back at the end of y...

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      $15.90