Improve Customer Service

Now Available! The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. Throug...

When you accepted employment with your organization, you took on a significant responsibility: taking care of the people who keep your business IN ...

180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with pow...

Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. T...

“If you ever think customers are a pain in the butt, try to do business without them.” When was the last time you were “wowed” by the service you ...

It's not enough to wow your customers, winning service providers awe their customers. The 9 ½ Principles of Innovative Service provides an engaging...

Brian Tracy said..."Eighty percent of life's satisfaction comes from meaningful relationships." Think about it...when you look back at the end of y...