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NOTICE: Orders placed AFTER 12:00pm CST on Friday, Dec 21st will ship Wednesday, Dec 26th. Orders placed AFTER 12:00pm CST on Monday, Dec 31st will ship on Wednesday, January 2nd. Wishing you a Merry Christmas and a Happy New Year! Happy Holidays!

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Customer Service

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  1. 180 Ways To Walk The Customer Service Talk 180 Ways To Walk The Customer Service Talk

    Proven techniques to attract and retain dedicated customers. 180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity.

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  2. 212º Service 212º Service

    $15.95

    10 rules to create and maintain “Best in class” customer service. 

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  3. 9 1/2 Principles of Innovative Service 9 1/2 Principles of Innovative Service

    $15.95

    Cause your customers to swoon, smile, and sing your praises.  It's not enough to wow your customers, winning service providers awe their customers. In Nine ½ Principles, author Chip Bell provides an engaging instruction manual and inspirational guide to making service an exceptional experience for your customers.

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  4. Companies Don't Succeed, People Do Companies Don't Succeed, People Do

    $15.95

    The only way to build a bright team is to highlight the shining elements that every member brings. Discover the strength of your team with Companies Don’t Succeed, People Do.

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  5. Finish Strong Finish Strong

    $15.95

    Turn positive attitudes into positive outcomes. The words Finish Strong instantly and clearly communicate a performance goal. In this breathtaking gift book, you will share in the triumphs a variety of individuals who all shared a common value the desire to overcome their obstacle and ultimately Finish Strong.  

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  6. Quantum Leaps Quantum Leaps

    $15.95

    Gloria Mayfield Banks passionately inspires others to not only become powerful leaders, but how to do so while maintaining a balanced life that works for them. This book is her story and it inspires everyone who reads it to become their best selves.

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  7. Secrets of The World Class Secrets of The World Class

    $15.95

    Turn mediocrity into greatness! This book is a result of Steve Siebold's 20 year journey of studying peak performers and discovering the link that makes them champions.

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  8. The How of Wow The How of Wow

    $15.95

    Learn HOW to WOW your customers! How can you keep ahead of your competition? The secret is in "wowing your customers." It's all about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you.

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  9. Try Different, Not Harder Try Different, Not Harder

    $15.95

    15 Rules for Mastering Change. We live in a world that is bursting with exciting changes and opportunities for growth! People that anticipate and adapt to these changes are often rewarded with unbelievable results. Learn to master change using 15 dynamic and inspiring rules detailed throughout Try Different, Not Harder.

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  10. What It Takes to Be Number One What It Takes to Be Number One

    $19.95

    Build commitment, excellence and mental toughness. This remarkable gift book will bring Lombardis philosophy to life like never before.  This book will become a treasured keepsake for any customer or any member of your team.

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