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Orders placed today after 1:00 CST will be shipped the following business day. (M-F)

Gateways to Inclusion: Turning Tense Moments into Productive Conversations

$695.00

Tension Happens! Embarrassment, looking foolish, feeling like a bad person, anger, resentment. These are the feelings that can come up when you have a negative encounter in the workplace. When you've said something wrong. When you hear something offensive. When something you say has been taken out of context. Things sure can get tense. The good news is, it doesn't have to be that way. Let's face it, any workplace can be a minefield of misunderstandings, hurt feelings, and even conflict. If handled properly, these uncomfortable moments – or even small explosions – can be transformed into gateways that lead to better working relationships and a more inclusive workplace. That is why Dr. Sondra Thiederman calls them “Gateway Events.”

The Benefits: Opening a gateway to conversation – and holding it open – rather than slamming it shut in fear or anger has immeasurable benefits. These include:

  • Increased harmony and better working relationships.
  • Reduced manager time spent mediating tension and misunderstanding.
  • Increased employee engagement and commitment.
  • An atmosphere of respect and inclusion Improved teamwork and productivity.

    How to Turn Tension Around Converting tense moments into productive conversation requires skill. That's what this video training package is all about. Through a series of vignettes, your team will learn:

  • How to manage the emotions that can arise in the face of diversity-related tension.
  • How to set productive goals for various types of gateway conversations.
  • Why it is important not to jump to conclusions about intent (and three strategies for assessing intent accurately).
  • How to communicate in a way that demonstrates respect and encourages further conversation. This flexible package can be used in short or long-format training and, if you wish, be easily integrated into your existing curriculum. In addition to the main workshop, the package includes a 45-minute Refresher Workshop to solidify the program's skills and provide more opportunity for practice. When you purchase this product, you'll receive either a DVD or USB version depending on the format that works best for you.



    DVD Package

    • 17-minute Main Video
    • Extra Feature 1: Frequently Asked Questions, answered by Sondra Thiederman
    • Extra Feature 2: Video Quiz
    • Extra Feature 3: Video Case Study
    • The video is fully chaptered and both formats provide the option of subtitles in English, Spanish and French Canadian.
    • Leader’s Guide with a 90-minute training session and also a 45-minute refresher workshop.
    • Participant Handouts
    • Quiz Guide Sheets
    • Note-taking Guide
    • Identifying Respectful Phrases Handout
    • Post-Test Handout
    • PowerPoint presentation

    USB Package

    • 17-minute Main Video
    • Extra Feature 1: Frequently Asked Questions, answered by Sondra Thiederman
    • Extra Feature 2: Video Quiz
    • Extra Feature 3: Video Case Study
    • The video is fully chaptered and both formats provide the option of subtitles in English, Spanish and French Canadian.
    • Leader’s Guide with a 90-minute training session and also a 45-minute refresher workshop.
    • Participant Handouts
    • Quiz Guide Sheets
    • Note-taking Guide
    • Identifying Respectful Phrases Handout
    • Post-Test Handout
    • PowerPoint presentation
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