
Tension Happens! Embarrassment, looking foolish, feeling like a bad person, anger, resentment. These are the feelings that can come up when you have a negative encounter in the workplace. When you've said something wrong. When you hear something offensive. When something you say has been taken out of context. Things sure can get tense. The good news is, it doesn't have to be that way. Let's face it, any workplace can be a minefield of misunderstandings, hurt feelings, and even conflict. If handled properly, these uncomfortable moments – or even small explosions – can be transformed into gateways that lead to better working relationships and a more inclusive workplace. That is why Dr. Sondra Thiederman calls them “Gateway Events.”
The Benefits: Opening a gateway to conversation – and holding it open – rather than slamming it shut in fear or anger has immeasurable benefits. These include:
How to Turn Tension Around Converting tense moments into productive conversation requires skill. That's what this video training package is all about. Through a series of vignettes, your team will learn:
DVD Package
- 17-minute Main Video
- Extra Feature 1: Frequently Asked Questions, answered by Sondra Thiederman
- Extra Feature 2: Video Quiz
- Extra Feature 3: Video Case Study
- The video is fully chaptered and both formats provide the option of subtitles in English, Spanish and French Canadian.
- Leader’s Guide with a 90-minute training session and also a 45-minute refresher workshop.
- Participant Handouts
- Quiz Guide Sheets
- Note-taking Guide
- Identifying Respectful Phrases Handout
- Post-Test Handout
- PowerPoint presentation
USB Package
- 17-minute Main Video
- Extra Feature 1: Frequently Asked Questions, answered by Sondra Thiederman
- Extra Feature 2: Video Quiz
- Extra Feature 3: Video Case Study
- The video is fully chaptered and both formats provide the option of subtitles in English, Spanish and French Canadian.
- Leader’s Guide with a 90-minute training session and also a 45-minute refresher workshop.
- Participant Handouts
- Quiz Guide Sheets
- Note-taking Guide
- Identifying Respectful Phrases Handout
- Post-Test Handout
- PowerPoint presentation