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All orders placed before 12:00 pm CST will be shipped on the following business day. (M-F)
All orders placed before 12:00 pm CST will be shipped on the following business day. (M-F)

Delight Your Customers

  • $12.95

    Serve Right

    Steve Ventura

    When you accepted employment with your organization, you took on a significant responsibility: taking care of the people who keep your business IN ...

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    $12.95
  • $9.95

    180 Ways To Walk The Customer Service Talk

    Eric Harvey and The Walk The Talk Team

    180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with pow...

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    $9.95
  • $15.95

    212º Service

    Mac Anderson

    Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. T...

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    $15.95
  • $15.95

    9 1/2 Principles of Innovative Service

    Chip Bell

    It's not enough to wow your customers, winning service providers awe their customers. The 9 ½ Principles of Innovative Service provides an engaging...

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    $15.95
  • $15.95

    The How of Wow

    John Murphy

    “If you ever think customers are a pain in the butt, try to do business without them.” When was the last time you were “wowed” by the service you ...

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    $15.95
  • $16.50

    The 10 Golden Rules of Customer Service

    Deb Duncan and Todd Duncan

    Now Available! The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. Throug...

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    $16.50